Reach Out to Us
If you need help with questions, account-related issues, technical concerns or general feedback, our support team is ready to assist. Contact us for account checks, KYC and verification, payment queries, bonus queries or to report site faults and we’ll aim to respond quickly. Use live chat for immediate help, email for detailed enquiries or phone for account-sensitive issues. We can also signpost to independent support organisations if you need extra help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email - replies usually within 15 minutes) |
| General enquiries | [email protected] (general enquiries - reply within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate partnerships team - reply within 48 hours) |
| Phone | +44 20 7840 2918 (Mon - Fri, 09:00 - 18:00) |
| Working hours | Live chat 08:00 - 00:00 daily, Email Mon - Fri 09:00 - 18:00 |
Email Assistance
Email is the quickest way to reach our team for detailed enquiries, account issues or situations requiring documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID and any relevant attachments helps us resolve requests more quickly.
Send Us a Message
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. For straightforward account, payment or bonus questions you can expect a same‑day reply; more complex issues such as KYC checks, disputed transactions or technical investigations may take longer depending on their nature and may require additional documentation before we can provide a full resolution.
Feedback
We’d love to hear from you. Please share any feedback, suggestions or ideas to help us improve the site and services. All messages are reviewed carefully and used to shape updates, promotions and usability fixes. Your input helps us prioritise changes and improve the player experience, so don’t hesitate to tell us what’s working and what could be better.